Return Policy

Return Policy

At EBOXTAO, we are dedicated to providing a smooth shopping experience and unparalleled customer satisfaction. Recognizing that sometimes a product may not meet your expectations, we have established a comprehensive Return Policy to ensure a hassle-free and fair return process. Please review the following guidelines carefully:

1. Eligibility for Returns:

  • Purchases must be made from EBOXTAO's official website &
  • Returns must be requested within 30 days of the delivery date.
  • The product, while it may have been lightly used, must be returned in a condition acceptable for resale and its original packaging, including all accessories, tags, and labels.
  • Items listed under "Non-Returnable Items" (see below) are excluded.

2. Non-Returnable Items:

Certain items, such as personal hygiene products, perishable goods, custom-made or personalized items, and downloadable software, are non-returnable.

3. Return Process:

  • Log in to your EBOXTAO account.
  • Navigate to "Order History," select the order, and click "Return Item.
  • Follow the provided instructions.
  • Package the item securely with a copy of the packing slip or order confirmation.
  • Ship it to the designated return address. Alternatively, you can also choose to directly return the item to the company's contact phone number and address mentioned below on this webpage.

4. Return Shipping:

  • The customer is responsible for return shipping unless the item is damaged, defective, or incorrect.
  • EBOXTAO may provide a prepaid shipping label for eligible return cases.

5. Refund Process:

  • Refunds will be processed within 7-10 business days after receiving and inspecting the returned item.
  • Refunds will be issued through the original payment method.
  • The time it takes for the refunded amount to appear may vary depending on your bank or credit card issuer's policies.

6. Exchange Policy:

  • Direct exchanges are not available.
  • To exchange an item, initiate a return for the unwanted item and place a new order for the desired item.

7. Damaged, Defective, or Incorrect Items:

  • Contact Our Support within 7 days of the parcel being received.
  • Arrangements will be made for replacement or refund, including return shipping costs.

8. Cancellation Policy:

  • An order can be canceled within 24 hours of placement.
  • If the item has already been shipped, the regular return policy applies.

9. Policy Changes:

  • EBOXTAO reserves the right to modify the Return Policy, and changes will be communicated on our website. For inquiries, Contact Our Support through:
  • Email:
  • Phone: +86 18680416693
  • Company: HuiZhou Handa Trade Company Limited.
  • Address: No. 8, Building B, Shop B, East Yaya (Local Name), Yuanzhou Avenue, Gaotou Village Committee, Yuanzhou Town, Boluo County, Huizhou City, Guangdong Province, China 516123